Refund Policy
We’re committed to ensuring your satisfaction. If you’re not happy with your purchase, don’t worry—our straightforward and hassle-free returns process has you covered.
Step 1: Identify Your Product
To get started, determine which category your item falls under:
Cubo Branded Products: Items with “Cubo” in their product name (visible on your invoice or on our website).
Non-Cubo Branded Products: Items without “Cubo” in the product name.
Got it? Perfect! Now, let’s dive into the details.
Step 2: Follow the Relevant Steps
Cubo Branded Products
Returning Cubo products is as simple as 1-2-3. It’s one reason why we recommend buying our brand.
Enjoy a 30-day money-back guarantee on unused, unopened Cubo products in their original packaging. Return shipping costs will be covered by you.
Lost the Original Packaging? No worries! We’ll still accept your return, but a 20% restocking fee will apply to cover repackaging and testing costs.
Process:
Steps to Return Your Product:
1. Contact Us: Email us at service@cubosupplies.com with your order number and reason for return. We’ll send you instructions to get started.
2. Pack It Right: Ensure the item is securely packaged to avoid damage during shipping. Damage during return is the sender’s responsibility.
3. Ship It Back: Use a trusted courier service and request a tracking number for added peace of mind. Any damage or use will reduce the total refund. Need help? We can arrange collection for you—just let us know.
Shipping Timeline: You have 14 days to ship the item back after reporting your return.
Refund Time: Once we receive your item, we undertake an inspection to assure the product is unused and undamaged. Subject to this, we will process your refund within 7 working days.
Non-Cubo Branded Products
For non-Cubo items, we are subject to the return terms of our suppliers. Rest assured, we’ll do everything we can to assist you, and our ordering volume helps protect your interests.
Steps to Return Your Product:
1. Contact Us: Email us at service@cubosupplies.com with your order number and reason for return. We’ll send you instructions to get started.
2. Pack It Right: Ensure the item is securely packaged to avoid damage during shipping. Damage during return is the sender’s responsibility.
3. Ship It Back: Use a trusted courier service and request a tracking number for added peace of mind. Send it directly to the supplier via the address we provide. Need help? We can arrange collection for you—just let us know.
Shipping Timeline: You have 14 days to ship the item back after reporting your return.
Refund Time: Once the supplier receives your item, they undertake an inspection to assure the product is unused and undamaged. Any damage or use will reduce the total refund. Subject to this, we will process your refund within 7 working days.
Sample Supplier Return Conditions:
• Return reported within 14 Days: Reimbursed 80% of the product value.
• Return reported within 30 Days: Reimbursed 70% of the product value.
• Return reported within 100 Days: Reimbursed 50% of the product value.
Consumer Return Conditions
Consumers reporting returns within 14 days will receive 100% of the product value (less shipping costs) for eligible items subject to the following conditions:
- Item is unused and in original packaging.
- Item is not a non-returnable item.
Non-Returnable Items:
• Electronic components
• Used parts
• Accessories
Damaged in Transit
Report any damage or defects within 24 hours of delivery, and we’ll coordinate to arrange a replacement or refund.
Used Items
Suppliers and Cubo do not accept returns for used items—it’s an industry standard. Do reach out if you have extenuating circumstances and we’ll do our best to help.
Bundles
Returning items from a bundle?
• For a full refund, return all items in the bundle.
• Partial returns will receive a partial refund based on the items returned.
Warranty Claims:
Coverage varies by product and any queries should be sent to service@cubosupplies.com.
Explanation of Warranties
Cubo 2 Year Warranty
Part 1: 30-day money-back guarantee on unused, unopened Cubo products in their original packaging. Return shipping costs will be covered by you.
Part 2: 2 Year Parts Only Warranty
Coverage: Replacement parts are provided for manufacturing defects or failures.
Customer Responsibility: The customer covers labour costs for diagnosing, removing, and installing the replacement parts.
Parts Only Warranty
Coverage: Replacement parts are provided for manufacturing defects or failures.
Customer Responsibility: The customer covers labour costs for diagnosing, removing, and installing the replacement parts.
Parts and Labour Warranty
Coverage: Both replacement parts and the labour required to diagnose and repair the issue are included.
Customer Responsibility: No additional costs for repairs, provided the claim meets the warranty terms and conditions.
Back to Base Warranty
Coverage: Repairs, including parts and labour, are carried out at a designated repair center.
Customer Responsibility: The customer is responsible for shipping or transporting the product to and from the repair center, unless otherwise specified.
