Shipping policy

CUBO Delivery Information

Delivery & Shipping

We aim to make delivery as quick and straightforward as possible. Delivery times vary depending on the product, brand, stock location and delivery method.

Please check the delivery estimate shown on the individual product page before ordering. Delivery times can differ between CUBO products and products supplied by our partner brands.

🚚 CUBO Products – Next Working Day Delivery

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In-stock CUBO-branded products qualify for next-working-day delivery when ordered before 13:00 on a working day.

Orders placed before 13:00 Monday to Friday are normally dispatched the same day for delivery on the next working day.

Orders placed after 13:00 are dispatched on the next working day, with delivery normally taking place on the following working day.

Example delivery times

Monday before 13:00 Expected delivery Tuesday

Monday after 13:00 Dispatched Tuesday → expected delivery Wednesday

Thursday before 13:00 Expected delivery Friday

Thursday after 13:00 Dispatched Friday → expected delivery Monday

Friday before 13:00 Expected delivery Monday

Friday after 13:00 Dispatched Monday → expected delivery Tuesday

Working days are Monday to Friday, excluding public holidays.

Important: Next-working-day delivery applies only to in-stock CUBO-branded products, unless otherwise stated on the product page.

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📦 Other Brands & Supplier-Direct Products

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Products from brands other than CUBO may be dispatched directly from our suppliers or from external warehouses.

Delivery times vary depending on the brand and stock location and are shown on the individual product page.

Next-working-day delivery does not apply to non-CUBO products unless specifically stated otherwise.

If your order contains products from different brands or warehouses, your order may arrive in separate deliveries.

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📅 Weekend Deliveries

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Most large commercial catering equipment and refrigeration products are delivered on pallets.

Our pallet carriers do not deliver on Saturdays, Sundays or public holidays.

This means that an order dispatched on Friday will normally be delivered on Monday, not Saturday.

Smaller parcel deliveries may occasionally operate on different schedules depending on the carrier, but weekend delivery should not be assumed unless specifically confirmed by us.

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⏱ Delivery Times Are Estimates

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We do everything possible to meet the delivery times shown on our website, and the vast majority of orders arrive on schedule.

However, delivery dates and times are estimates rather than guarantees unless we have specifically confirmed otherwise in writing.

Once an order has been handed to the carrier, delays can occasionally occur due to circumstances outside our control, including transport disruption, extreme weather, traffic, vehicle breakdowns or other operational issues.

We recommend that you do not arrange installers, contractors or other time-sensitive work until your equipment has been delivered and checked.

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🕒 Delivery Hours

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Deliveries normally take place during standard working hours.

Unless a specific timed-delivery service has been arranged with us in advance, we cannot guarantee a specific delivery time.

Please ensure that someone is available at the delivery address to receive and inspect the shipment.

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🚛 Pallet Deliveries & Access

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Large equipment is normally delivered on a pallet.

Standard pallet delivery is to the delivery address / kerbside only. Drivers are not normally able to:

Bring equipment inside the building
Carry equipment upstairs or downstairs
Position or install equipment
Remove doors or packaging to gain access

Please ensure that the delivery location is accessible by a delivery truck and that you have sufficient people and equipment available to safely move the product into position.

If your address has restricted access, narrow roads, weight restrictions or other delivery limitations, please contact us as soon as possible.

Additional charges may apply where specialist delivery arrangements are required.

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❗ Failed Deliveries

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Please ensure someone is available to receive the order on the expected delivery day.

If delivery cannot be completed because nobody is present, access is unavailable or the delivery information supplied is incorrect, the carrier may charge for redelivery.

Any additional redelivery costs may be charged to the customer.

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📸 Inspecting Your Delivery & Reporting Damage

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Please inspect your order and packaging carefully as soon as possible after delivery.

If there is visible damage to the packaging at the time of delivery, please note this with the driver where possible and take clear photographs before unpacking.

Any damage, including concealed damage discovered after unpacking, must be reported to us within 5 working days of delivery.

When reporting damage, please provide your order number together with clear photographs of:

The damaged product
The outer packaging
The inner packaging
The shipping label

Please keep all original packaging until the issue has been fully resolved, as this may be required to process a claim or arrange a return.

Reports received after 5 working days may affect our ability to submit a transport damage claim with the carrier and may limit the options available to resolve the issue.

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📌 Need Your Order by a Specific Date?

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If you have an important opening date, event or installation deadline, please leave us a note at checkout, or let us know as soon as possible after placing your order by email or webchat.

We will do our best to accommodate your required delivery date and advise you if there are any potential issues.

Please do not arrange installers or make other time-sensitive commitments based solely on an estimated delivery date.

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