Privacy policy
Privacy Policy
Your privacy matters to us. This policy explains what personal data CUBO collects, why we use it, how we protect it and the rights you have under applicable data protection law, including the General Data Protection Regulation (GDPR).
🏢 Who Is Responsible for Your Data?
```Cubo B.V., trading as Cubo Supplies, is responsible for the processing of personal data described in this Privacy Policy.
7766AA Nieuw-Schoonebeek
The Netherlands
Website: www.cubosupplies.com
Telephone: (+31) 85 130 74 95
Email: sales@cubosupplies.com
Questions about privacy or the processing of your personal data can be sent to sales@cubosupplies.com.
```👤 What Personal Data Do We Process?
```We process personal data that you provide directly to us, data generated when you use our website or services, and information necessary to fulfil your order or communicate with you.
Depending on how you interact with us, this may include:
- First and last name
- Billing, delivery and other address details
- Telephone number
- Email address
- Company and business contact information
- Order, invoice, payment and transaction information
- Bank account details where required for payments or refunds
- IP address, device and browser information
- Website usage and cookie information, depending on your cookie preferences
- Correspondence with us by email, telephone, webchat or other communication channels
- Information you voluntarily provide when creating an account, requesting a quotation, placing an order, submitting a warranty claim or contacting customer service
We aim to collect only the personal data that is reasonably necessary for the relevant purpose.
```🎯 Why Do We Process Your Personal Data?
```We may process your personal data for purposes including:
- Processing and fulfilling orders
- Handling payments, invoices, refunds and accounting
- Delivering products and arranging collections
- Providing quotations and responding to sales enquiries
- Providing customer service, technical support and warranty assistance
- Communicating with you about your order, delivery or service request
- Managing customer accounts
- Preventing fraud, misuse and security threats
- Improving our website, products, services and customer experience
- Sending newsletters, offers and marketing communications where permitted
- Complying with tax, accounting and other legal obligations
- Establishing, exercising or defending legal claims where necessary
⚖️ Our Legal Bases for Processing
```Under the GDPR, we must have a valid legal basis for processing personal data. Depending on the activity, we may rely on:
📧 Marketing & Newsletters
```We may use your contact details to send relevant information about CUBO products, services, promotions or business updates where this is permitted by applicable law.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service messages relating to an order, payment, delivery, warranty claim or other existing relationship with you.
```🤝 When Do We Share Personal Data?
```We do not sell your personal data.
We may share personal data with trusted third parties where this is necessary to operate our business, fulfil your order, provide our services or meet legal obligations.
These third parties may include:
- Payment providers and financial service providers
- Delivery companies, freight carriers and logistics partners
- Manufacturers and suppliers where necessary to fulfil an order, return, technical query or warranty claim
- E-commerce, hosting, IT, cloud and software service providers
- Accounting, administration and professional advisers
- Analytics, marketing and advertising providers where legally permitted and subject to your cookie or consent preferences where required
- Government authorities, regulators or other parties where disclosure is legally required
Where third parties process personal data on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.
```🌍 International Data Transfers
```Some of the technology and service providers we use may process or store personal data outside the European Economic Area (EEA).
Where personal data is transferred internationally, we take appropriate measures required under applicable data protection law to protect that information, such as relying on recognised adequacy decisions or approved contractual safeguards where applicable.
```🍪 Cookies & Similar Technologies
```Our website uses cookies and similar technologies to operate correctly, remember preferences, understand how visitors use our website and, where you have consented, support personalised marketing and advertising.
You can manage your cookie choices through our cookie settings and, depending on your browser, delete or block cookies through your browser settings. Blocking certain cookies may affect how parts of the website function.
```🕒 How Long Do We Keep Your Personal Data?
```We do not keep personal data for longer than is reasonably necessary for the purpose for which it was collected.
Retention periods vary depending on the type of information and why we process it. When determining how long data is retained, we consider:
- The duration of our relationship with you
- Warranty, service and after-sales requirements
- Tax, accounting and other statutory retention obligations
- The need to resolve disputes or establish, exercise or defend legal claims
- Your consent preferences for marketing and cookies
When personal data is no longer required and there is no legal or legitimate reason to retain it, we delete or anonymise it where appropriate.
```🔐 How Do We Protect Your Data?
```We take the security of personal data seriously and use appropriate technical and organisational measures designed to protect information against accidental loss, misuse, unauthorised access, disclosure or alteration.
Our security measures may include:
- Secure account and access controls
- Two-factor authentication (2FA) where supported
- Antivirus and security software
- Restricted access to systems and personal information
- Appropriate safeguards with service providers that process data for us
- Regular review of our security and data-handling practices
No method of online transmission or storage can be guaranteed to be completely secure, but we continuously take reasonable steps to protect the information entrusted to us.
```⚙️ Your Privacy Rights
```Depending on the circumstances and applicable law, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete personal data
- Request deletion of your personal data where applicable
- Restrict certain processing of your personal data
- Object to certain processing, including direct marketing
- Request data portability where the legal conditions apply
- Withdraw consent at any time where processing is based on your consent
- Lodge a complaint with a data protection supervisory authority
We may ask for reasonable additional information where necessary to verify your identity and protect your personal data before acting on a request. We will respond within the timeframe required by applicable data protection law.
```👶 Children’s Privacy
```Our products and services are not directed at children, and we do not knowingly seek to collect personal data from children.
If you believe that a child has provided personal data to us without appropriate permission, please contact sales@cubosupplies.com so that we can review and, where appropriate, delete the information.
```🏛 Complaints to the Supervisory Authority
```We would appreciate the opportunity to address any privacy concern directly. You can contact us at sales@cubosupplies.com.
You also have the right to lodge a complaint with the competent data protection supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
```🔄 Changes to This Privacy Policy
```We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements. The latest version published on our website will apply.
```Questions About Your Privacy?
```Contact us if you have a question about how your personal data is used or would like to exercise one of your privacy rights.
Email: sales@cubosupplies.com
Telephone: (+31) 85 130 74 95
