Refund policy
Returns, Refunds & Warranty
Whether you need to return an unwanted product, report delivery damage or get help with a faulty item, this page explains what to do and what you can expect from us.
Changed your mind or ordered the wrong item? Follow the Returns process.
Product arrived damaged? Follow the Delivery Damage process.
Product has developed a fault? Follow the Warranty & Faults process.
↩️ Returning an Unwanted Product
```If you have changed your mind, ordered the wrong product or no longer require an item, please contact us before returning it.
Please do not send products back without contacting us first. Different return addresses and conditions may apply depending on the product and brand.
```🟧 CUBO-Branded Products
```You can identify a CUBO product by the CUBO brand shown in the product name, product page or invoice.
To qualify for a full product refund under our 30-day money-back guarantee, the product should be unused, undamaged and returned complete in its original packaging.
Return transport costs are the responsibility of the customer unless the return is due to an error by CUBO or otherwise required by applicable consumer law.
We may still be able to accept the return. A restocking charge of up to 20% may apply to cover inspection, testing, repackaging and any reduction in resale value.
Our 30-day CUBO return policy is an additional commercial benefit and does not limit any statutory rights you may have as a consumer.
```📦 Other Brands & Supplier-Direct Products
```Products from brands other than CUBO may be supplied directly by one of our partner suppliers and are subject to the applicable supplier return conditions.
As these products are supplied to CUBO on a business-to-business basis, supplier restocking charges may apply when a product is returned. The applicable return period, restocking charge and return address can vary depending on the supplier, product and time elapsed since delivery.
In some cases, supplier restocking charges increase depending on how long after delivery the return is requested.
Where statutory consumer cancellation rights apply, these rights will be honoured in accordance with applicable law. Any supplier costs that cannot lawfully be passed on to the consumer will remain separate from the consumer’s statutory entitlement.
```📋 How to Return a Product
```Unless otherwise agreed, once a return has been authorised, please send the product back within 14 days.
```💳 Refunds
```Returned products are inspected after they arrive at CUBO or the relevant supplier.
Where applicable, the inspection will confirm the condition of the product, whether all components and accessories are present, and whether any use or damage has reduced its value.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
```👤 Consumer Purchases
```If you are purchasing as a private consumer rather than for business or professional purposes, you may have additional statutory rights, including a legal cooling-off or withdrawal period for eligible distance purchases.
After notifying us, the goods must be returned within the applicable statutory return period.
You may inspect a product as reasonably necessary to establish its nature, characteristics and functioning. If the product has been handled or used beyond what is reasonably necessary for inspection, you may be responsible for any resulting reduction in value where permitted by law.
Unless otherwise required by law or agreed by us, the direct cost of returning unwanted goods is the responsibility of the consumer.
Statutory consumer rights are not restricted by our commercial return or warranty policies.
```🚫 Return Restrictions
```Certain products may not be eligible for a standard change-of-mind return, particularly where they have been used, installed, specially ordered, customised or cannot safely be resold.
Examples may include:
- Used or installed equipment
- Used replacement parts
- Certain electronic components
- Certain accessories, consumables or hygiene-sensitive products
- Special-order or customised products where applicable
📦 Bundles & Package Deals
```If products were purchased together as part of a discounted bundle or package deal:
- All items in the bundle should be returned to receive a full refund of the eligible bundle value.
- If only part of a bundle is returned, the refund may be recalculated based on the products retained and the discount originally applied.
📸 Product Arrived Damaged?
```Transit damage is handled separately from a standard return or warranty claim.
Please contact sales@cubosupplies.com with your order number and clear photographs of:
- The damaged product
- The outer packaging
- The inner packaging
- The shipping label
Please keep all original packaging until the issue has been resolved. For full details, please refer to our Delivery & Shipping policy.
```🛠 Warranty & Faults
```If your product develops a fault, please contact sales@cubosupplies.com before arranging repairs, replacing parts or returning the equipment.
Please include your order number, a clear description of the problem and, where possible, photographs or video showing the fault. This helps our technical team diagnose the issue as quickly as possible.
```🟧 CUBO 2-Year Parts Warranty
```Where a fault is confirmed as a manufacturing defect or covered component failure during the warranty period, the required replacement part will be supplied in accordance with the warranty terms.
Under a parts-only warranty, labour costs associated with diagnosis, removal, fitting or installation of replacement parts are normally the customer’s responsibility.
```🔧 Understanding Your Warranty
```Warranty coverage varies between products and brands. The warranty stated on the relevant product page, order documentation or specific agreement applies to your purchase.
⚙️ How a Warranty Claim Works
```⚠️ Warranty Limitations
```Warranty coverage is intended for qualifying manufacturing defects and component failures. Coverage may not apply where an issue results from circumstances such as:
- Incorrect installation or commissioning
- Misuse, neglect or accidental damage
- Failure to follow operating, cleaning or maintenance instructions
- Unauthorised modification or repair
- Normal wear and tear or consumable items
- External causes such as unsuitable power supply, environmental conditions or inadequate ventilation
The exact warranty conditions applicable to a product may vary by brand and product type. Nothing in this policy limits statutory rights that cannot legally be excluded.
```Need Help With a Return or Warranty Claim?
```Contact our customer service team and include your order number so we can help you as quickly as possible.
Email: sales@cubosupplies.com
```